Hayalbahis Privacy Policy — Our Commitment to Protecting Your Information

1 Introduction & Scope of Policy

Hayalbahis (hereinafter referred to as "we", "us", or "the Platform") is an internationally licensed online gaming and Sports Betting platform. Protecting the privacy of our users is one of our highest priorities. This Privacy Policy explains what personal information we collect, how we store it, and the purposes for which it is used.

This Privacy Policy applies to the Hayalbahis website, mobile application, and all related services. It takes effect automatically whenever you access or use our platform.

Hayalbahis believes that transparency and trust form the foundation of a healthy relationship with our users. That is why this Privacy Policy is written in plain, easy-to-understand language for all our users.

2 What Information We Collect

Hayalbahis collects your information in several ways. The following details what types of information we collect:

Directly Provided Information

The following information is collected directly from you when you register an account:

• Personal Identity Information: Full name, date of birth, nationality.
• Contact Information: Email address, mobile number, residential address.
• Identity Verification Documents: Copy of national ID, passport, or driving licence (as part of the KYC process).
• Financial Information: Payment method details (bKash, Nagad, Rocket number), and bank account information.
• Account Information: Username and password (encrypted).

Automatically Collected Information

Some information is collected automatically while you use the platform:

• Device Information: IP address, browser type and version, operating system.
• Usage Data: Pages visited, time spent, and games played.
• Transaction Data: Deposit, withdrawal, and betting history.
• Location Information: Approximate geographic location (IP-based).

3 How Your Information Is Used

Hayalbahis uses the information it collects solely for the following legitimate purposes. We never use your information for unnecessary or unauthorized purposes.

Primary Use

• Account Management: Creating your account, verifying login, and ensuring security.
• Service Delivery: Gaming services, betting, deposit and withdrawal processing.
• Identity Verification: Completing the KYC process and preventing money laundering.
• Customer Support: Resolving your questions, complaints, and issues.

Secondary Use

• Promotions & Bonuses: Sending you relevant offers based on your preferences.
• Platform Development: Analyzing user experience to improve our services.
• Responsible Gaming: Unusual gaming patterns are detected and support is provided.
• Legal Compliance: Compliance with regulatory authority directives.

4 Cookies & Tracking Technologies

Hayalbahis uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help enhance your browsing experience.

Cookie Types

• Essential Cookies: Required for the platform to function properly. These cannot be disabled.
• Functional Cookies: Remembers your language, login state, and preferences.
• Analytics Cookies: To understand how you use the platform.
• Security Cookies: Used to detect and prevent fraudulent activity.

Cookie Controls

You can control cookies by adjusting your browser settings. However, disabling essential cookies may cause some Hayalbahis features to not function properly.

5 Sharing Data with Third Parties

Hayalbahis does not sell your personal information or share it with third parties for commercial purposes. However, information may be shared in the following limited circumstances:

Sharing Data for Legitimate Reasons

• Payment Processor: Necessary information shared with bKash, Nagad, Rocket, or your bank to process deposits and withdrawals.
• KYC Partner: Shared with approved verification services for identity checks.
• Legal Authorities: In response to a court order or a lawful request from a law enforcement agency.
• Regulatory Authority: In compliance with licensing authority directives.
• Fraud Prevention: With relevant authorities to prevent fraud and money laundering.

Business Changes

If Hayalbahis undergoes a merger, acquisition, or sale of assets, user information may be transferred. Prior notice will be provided in such cases.

6 Data Retention & Security

Hayalbahis uses industry-standard security measures to protect your personal information. Our servers are operated in accordance with the highest security standards.

Security Measures

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Password Hashing: Your password is never stored in plain text.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall Protection: Unauthorized access is prevented.
• Regular Security Audits: Periodic security audits conducted by third parties.

Data Retention Period

Hayalbahis does not retain your information beyond what is necessary. Generally:

• All information is retained for as long as your account remains active.
• Even after account closure, transaction records may be retained for up to 5 years as required by legal obligations.
• Data is securely deleted after the mandatory retention period expires.

7 Your Rights

As a member of Hayalbahis, you have a number of rights regarding your personal information. We respect these rights and are committed to upholding them.

How to Exercise Your Rights

To exercise any of the rights listed above, please contact our support team. We will generally respond to your request within 30 business days. In some cases, legal obligations may prevent us from fulfilling a request — if so, we will explain the reason.

8 Privacy of Minors

Hayalbahis strictly does not provide services to anyone under the age of 18. Our platform is designed exclusively for adults.

• Date of birth is verified at registration, and users under 18 are not permitted to create an account.
• Age is re-verified during the KYC process.
• If we confirm that an account belongs to someone under 18, it will be suspended immediately and all associated data will be deleted.
• No data collected from minors is intentionally stored or processed.

9 Policy Changes & Updates

Hayalbahis reserves the right to amend or update this Privacy Policy as needed. If any significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• Update notifications will be displayed when you access the platform.
• The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of the platform after any changes will be taken as acceptance of the updated policy. We recommend reviewing this page regularly.

10 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. Our data protection team is ready to respond promptly to any request.

Contact Channels

• Email: [email protected]
• Live Chat: Log in to the platform for 24/7 support.
• Response Time: Typically within 24–48 hours.

Complaints Process

If you believe Hayalbahis has failed to protect your data, please contact us directly first. If we are unable to resolve the issue, you have the right to file a complaint with the relevant data protection authority.