Hayalbahis believes gaming should be a source of enjoyment, not stress. That's why we have put in place multiple responsible gaming safeguards to help you play with peace of mind.
We are committed to the wellbeing and safety of every player. From setting gaming limits to self-exclusion — all tools are always available to you.
If you notice signs of gaming addiction, contact our support team right away. Asking for help takes courage.
Responsible Gaming means keeping gaming a controlled part of your entertainment — where your spending, time, and emotions remain entirely in your hands. At Hayalbahis, we believe real enjoyment comes only when gaming is stress-free and voluntary.
Online gaming is growing rapidly in popularity across Bangladesh. However, a small number of players are falling into the trap of excessive play — facing financial losses, family problems, and mental stress. To help prevent this, Hayalbahis places responsible gaming at the very core of its policies.
At Hayalbahis, every game outcome is determined by a Random Number Generator (RNG). No strategy or "system" can guarantee a win — this is purely a game of chance.
We don't always realize when gaming starts to have a negative impact on our lives. Read through the warning signs below carefully and consider whether any of them apply to you.
If three or more of the above signs are present in your life, these may be early indicators of a gaming addiction. Please contact the Hayalbahis support team or use the self-exclusion tool.
Addiction is a health condition — not a character flaw. At Hayalbahis, we help without judgment.
Hayalbahis gives every player full control over their gaming experience. We offer multiple built-in protection tools that you can use at any time.
These tools can be easily activated from your Account Settings. Once a limit is set, it typically takes 24 hours to come into effect — however, reducing a limit takes effect immediately. A cooling-off period applies when increasing a limit.
At Hayalbahis, you can set your own limit on how much you spend on gaming. This is one of the most effective ways to practice responsible play.
| Limit Type | Duration | Time to Take Effect | Change |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediate (when decreasing) / 24 hours (when increasing) | At Any Time |
| Betting Limits | Per Bet / Daily | Immediate | At Any Time |
| Loss Limit | Daily / Weekly | Immediate | Can be increased after 7 days |
| Session Time Limit | Per Session | From the next session | At Any Time |
Setting a monthly deposit limit is the most effective approach. Allocate a small portion (10–15%) of your monthly entertainment budget to gaming and use that as your limit.
If you feel you need a complete break from gaming, use Hayalbahis's self-exclusion feature. Taking this step is both brave and the right thing to do.
Once self-exclusion is active, you will not receive any promotional emails or bonus offers. Your account cannot be reactivated before the set period ends. Reactivation after the period requires approval from our support team.
Hayalbahis strictly does not provide services to anyone under the age of 18. Our minor protection policy is rigorous and operates on multiple levels.
If your child is using online gaming platforms, take the following steps:
If your child has accidentally created an account on Hayalbahis, please contact our support team immediately. We will take swift action.
You are not alone on the path to overcoming gaming addiction. Hayalbahis is always here to support you and guide you toward professional help.
Email: [email protected] (general inquiries) | [email protected] (responsible gaming matters)
If you feel you need professional support, consider reaching out to organizations such as:
We don't just offer games — we actively work to ensure your safety and wellbeing.
Hayalbahis operates under an international gaming license. All our activities are overseen by a regulatory authority, ensuring that players' rights are fully protected.
Your personal information and financial transactions are protected by 256-bit SSL encryption. No third party can access your data.
A multi-layer KYC verification process fully prevents minors from accessing the platform. Identity is verified at every stage, from registration through to withdrawal.
Once you reach your set deposit or loss limit, the system automatically stops your gaming session — no manual action required.
Our expert support team is available 24 hours a day, 7 days a week. Reach out at any time if you have concerns about gaming problems or addiction.
All games at Hayalbahis run on RNG technology independently verified by third-party auditors — every outcome is completely random and fair.